Working as a customer service representative in Canada is a good way to earn some good (continuous) money.

And, working as a customer service representative at IntouchCx Canada is a one of the ways of earning some good money.

Job Details

• Job Type: Full-time
• Salary: $15.30-$19.00 per hour
• Expected Hours: 40 per week

Who is a Customer Service Representative in Canada?

A Customer Service Representative is a professional who interacts with customers on behalf of a company, addressing inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include providing information about products or services, handling complaints, processing orders, and maintaining up-to-date knowledge of the company’s offerings.

Effective communication skills, both verbal and written, are essential for conveying information clearly and professionally. Customer Service Representatives play a crucial role in building and maintaining customer relationships, contributing to overall customer satisfaction and loyalty.

They often work across various communication channels, such as phone, email, or chat, to assist customers and represent the company effectively.

Responsibilities

• Providing meaningful and positive experiences in every customer interaction.
• Learning and retaining a comprehensive working knowledge of existing and new products and services.
• Ensuring great communication skills, both verbal and written.
• Consistently being ready to work and punctual as scheduled.
• Acquiring a high school diploma (or equivalent) and having 6 months to 1 year of customer service experience.
• Working on-site at the designated campus in Winnipeg, MB.
• Being available for full-time hours, with some shifts depending on availability.
• Submitting your application and participating in the recruitment process.

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Customer Service Representative In Canada Requirements

• High school diploma or equivalent.
• 6 months – 1 year of customer service experience.
• Strong communication skills, both verbal and written.
• Punctual and consistently ready to work on time.
• On-site work at Waverley or Polo Park campus in Winnipeg, MB.
• Availability for full-time work; some shifts may depend on availability.

Application Process

• Submit your application.
• The recruiters will contact you via email/phone/text to learn more about you.
• Connect with this exciting opportunity!

Note: Providing your cell number implies consent to receive automatic recruiting texts. Consent is optional, and you can opt-out by replying STOP at any time. Message and data rates may apply.

Equal Employment Opportunities

IntouchCX provides equal employment opportunities following provincial and federal laws. Equality of opportunity is ensured in all employment aspects without discrimination based on protected characteristics.

Accommodation

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation during the application process or want more information on our policies, please inform us.

Personal Information

By signing the application, the applicant consents to IntouchCX collecting, using, and retaining personal information for application and employment purposes, ensuring compliance with Privacy Laws.

Benefits

• Dental care
• Vision care

Schedule

• 8-hour shift
• Day, evening, and night shifts
• Monday to Friday
• Weekends as needed

Work Location

• In person

Join IntouchCX and contribute to a dynamic team, delivering exceptional customer service!

How To Apply For Customer Service Representative In Canada

It appears that the application process for this opportunity is designed to be interactive, offering you a chance to understand the team dynamics and allowing the team to learn more about your skills.

The process involves a 30-minute interactive application, and it’s suggested to be completed in a quiet and comfortable environment where you can concentrate. Additionally, it mentions that once you’ve finished a section, you won’t be able to edit your answers.

The emphasis is on providing a thorough and thoughtful response to showcase your abilities. Thank you for considering this opportunity, and good luck with your application!

Below are some of the questions you will be asked;

• You will be required to provide your email
• Then you will accept their privacy policy and click on Start
• You will then be required to provide you first and last name
• Also Your phone number
• Click on Next and you will see the next page
• You will a message like “Please ensure that your volume is working or your headphones are plugged in – we’re kicking things off with a quick video about IntouchCX”
• Next, an introductory video will be played for you
• Next, you will Fill the remaining form which is them getting to know you
• You will be provided with a questionnaire which you going to fill
• Make sure to finish the questions correctly.

Conclusion

Joining as a Customer Service Representative brings a rewarding opportunity with competitive pay of $15.30-$19.00 per hour, full-time scheduling, and inclusive dental and vision care benefits. Their distinctive 30-minute interactive application process enables you to learn about the team culture and allows us to understand your skills better.

While taking part, choose a quiet space as answers can’t be edited once submitted. Your interest is valued, and we anticipate discovering how your skills align with our mission. Thank you for considering this exciting opportunity to be a part of our team, offering a dynamic and fulfilling work experience. Good luck with your application and also share with those that might be interested.